Tier 1
Unlimited Remote Support
Included features:
- Helpdesk ticketing system
- Troubleshooting of systems and applications
Unlimited Remote Support
Unlimited On-Site Support
Unlimited On-Site & Remote Support
Handling all vendor communications and escalations on behalf of the client.
Website hosting, SSL management, domain services, and basic web support.
Full data backup setup, monitoring, restoration, and periodic testing.
Migration of client email systems (e.g., Exchange, IMAP) to cloud platforms like Microsoft 365 or Google Workspace.
Planning and execution of on-premise server transitions to cloud infrastructures such as Azure or AWS.
Full technical setup for new businesses: domains, emails, cloud systems, and cybersecurity.
Deployment, configuration, and user onboarding for Microsoft 365 environments.
Managing the technical aspects of onboarding new vendors into the client’s IT environment.
Preparing client systems for regulatory compliance such as HIPAA, GDPR, CMMC, etc.
Planning and installing wired and wireless networks for offices.
Securing systems with antivirus, endpoint protection, and MFA.
Developing technical recovery plans for emergencies.
Evaluations of IT systems with improvement recommendations.
Purchasing and setting up hardware like laptops, servers, and networking gear.
Full IT support for relocating offices, including equipment breakdown, transport coordination, setup, and testing.
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